Software Terms and Conditions

These terms cover use of the Drone Assisted website, customer portal, pilot portal and company portal, including account management, job records, documents, invoicing and VAT number checks. The platform is operated by Drone Assisted Limited, registered in England and Wales with company number 17351008 and VAT number 527435583.

These software terms supplement, rather than replace, any customer booking terms, pilot contractor agreement, pilot company agreement, self billing agreement or separate service agreement that applies to you. Those agreements continue to govern bookings, work, payment and cancellation.

You must provide accurate information, keep your account information up to date and protect your sign in credentials. Only access accounts and records you are authorised to use. If you act for a business, you must have authority to act for that business.

Tell us promptly if you suspect unauthorised access. Do not share credentials, bypass access controls or attempt to access another customer's, pilot's or company's private information.

You may use the platform for legitimate Drone Assisted bookings, work, administration and related business records. Do not upload malicious files, deliberately supply false information, interfere with the platform, or use it for unlawful activity. You must have the right to upload and share any documents, photographs or other content you submit.

Drone Assisted retains its rights in the software and website. These terms do not transfer ownership of the software or change ownership of job deliverables under your applicable service agreement.

When live VAT checking is enabled, the platform may submit a supplied UK VAT number to HMRC's VAT checking service and use the response to check registration status and registered business identity. We record the result and relevant check details for billing administration and an audit trail. Where a check requires additional information, we request only the information needed for that check.

A test or sandbox response is not verification of a real VAT registration. Only a production check can provide a live HMRC result. An unavailable service, incomplete response or identity mismatch may require further information or manual review and does not itself prove that a business is not VAT registered.

Results reflect information available at the time of the check. You remain responsible for supplying the correct VAT number, notifying us of changes and meeting your own tax obligations. The software does not provide tax advice, file VAT returns for you or give Drone Assisted access to your HMRC account through a VAT number lookup. If a result appears incorrect, contact us so that it can be reviewed.

Drone Assisted is an independent service. Use of an HMRC API does not mean that HMRC endorses the platform.

Review the details of bookings, invoices, payment requests and documents before confirming them. Report errors promptly. Additional payment requests require their own customer approval; an earlier card payment does not by itself authorise another charge.

Prices, VAT treatment, refunds, self billing and payment obligations remain subject to the applicable booking, invoice and contractual terms. A displayed status or generated document does not override those agreements or statutory requirements. Keep any records you need for your own accounting and compliance.

We take reasonable care in operating the platform, but cannot guarantee uninterrupted access or that external services will always be available. Maintenance, faults, internet connectivity or external provider outages may affect access or checks. Contact us if a problem prevents you completing an important action.

We may update the software and these terms. Material changes will be communicated through the platform or other appropriate account communications. Separate agreements and their recorded acceptances are not changed by an update to this page.

Personal information is handled as described in our Privacy Policy and Data Sharing Policy. Cookie choices are described in our Cookies Policy. Access to private account and job information is restricted according to account permissions.

Do not send passwords, card details or HMRC credentials in job messages or uploaded documents. Contact us if you need to report a security concern or correct personal information.

We may restrict access where reasonably necessary to protect accounts, investigate misuse, comply with law or enforce an applicable agreement. This does not remove existing payment obligations or statutory rights.

Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot legally be excluded. Your statutory rights, including applicable consumer rights, remain unaffected.

For software support, VAT check queries or questions about these terms, email admin@droneassisted.co.uk.

These terms are governed by the law of England and Wales. This does not prevent a consumer relying on mandatory protections or bringing proceedings in the courts available to them under applicable law.